Contact
Industrial Merchandising Concepts bv.
Peppelkade 23
3992 AL, Houten
The Netherlands
info@eu.develonshop.com
Business hours
How can we help you?
ORDERING AND PAYMENT
MY ACCOUNT
SHIPPING AND DELIVERY
RETURNS AND REIMBURSEMENTS
DEVELON BUCKETS AND NEWSLETTER
PRIVACY AND SECURITY
GENERAL
ORDERING AND PAYMENT
- Credit card.
You can pay for your purchase(s) with your credit card. We accept Visa, MasterCard and Maestro. You can establish your credit card data safely through our secured SSL procedure and we, together with your credit card company, will ensure an accurate completion.
- PayPal
If you have a PayPal account, you can pay for your purchase(s) with your PayPal account. You can also choose this payment method if you do not have a PayPal account yet; within a few steps you will have your own PayPal account.
- iDEAL
- Sofort
- Bank transfer
Once we have received your payment on our bank account, we will ship your order. Please state your order number on your bank transfer. Our banking details are:
Account name: IMC Branding BV, Houten, the Netherlands
IBAN: NL32 RABO 0354 9444 01
BIC: RABONL2U
Bank address: Rabobank, Utrecht, The Netherlands
UPS: UPS will hold your shipment for five business days at the nearest UPS center. If the shipment is not picked up within five business days, it will be returned to the sender.
DHL: DHL will leave a card notifying you that they will try to deliver your package again on the next workday. If there's no one at home on the second delivery attempt, the driver will leave a card, stating that you can collect the parcel at a DHL sorting center. You have five days in which to collect the parcel, after which it will be returned to the sender.
DPD: DPD will try to deliver your package to your neighbors. After the first delivery attempt, you can pick up your parcel at the nearest DPD pickup parcelshop
Account name: IMC Branding BV, Houten, the Netherlands
IBAN: NL12 RABO 0360 8205 43
BIC: RABONL2U
Bank address: Rabobank, Utrecht, The Netherlands
An order can be changed free of charge within eight (8) working days, provided the order has not been shipped. Please contact us if you want to do so.
MY ACCOUNT
You can change your personal information and login credentials in your Customer Dashboard, under “Account Details”, or by clicking here.
No, you don't have to create an account. However, you need an account if you want to receive exclusive deals and Develon Buckets.
You can create an account by clicking on the 'Account' Icon on the home page, or by clicking here.
You can find the link to the Develon Account dashboard page, or by clicking here.
SHIPPING AND DELIVERY
No, only one delivery address can be entered for each order. If you want items to be delivered to several addresses, then please place separate orders for each address.
Yes, orders from the Develon Shop can be delivered anywhere in the world. You can enter the desired delivery address when placing your order and the relevant delivery costs are displayed before you confirm and place your order. Orders cannot be sent to a post box address.
The delivery costs depend on the size of the order, chosen delivery service and the location of the delivery address. The delivery costs are shown prior to confirming your order.
When your order has been shipped, you will receive an e-mail with a Track & Trace code that you can use to track your order. You can also find the track and trace in your customer dashboard under “orders”.
Yes, you can change the delivery address before reaching the payment page.
Click on "change address" on the "Checkout" page. You can then add an address and choose that one for delivery.
When items are send, the items will be delivered within 1 to 5 working days, depending on your location.
RETURNS AND REIMBURSEMENTS
You can exchange and return an item within 7 days after receiving the order. All returned products must be in the original, unopened packaging, must be undamaged and must be suitably packaged for return shipment. The products must be suitable for resale. Returned products must be sent back with the original invoice, delivery note or fax, and return note.
Repair and replacement costs will be incurred if the returned products are damaged or missing. This can affect the level of reimbursement. When returning goods to IMC Branding BV, the administrative and delivery costs paid for by the account holder when ordering the product are subtracted from the amount to be reimbursed.
When your item is damaged or faulty, you will get a new item if it's still in stock. When there are no more items available, you will receive a reimbursement instead.
What to do:
Return your order withing eight (8) working days after your purchase in the original packaging and include the original invoice, delivery note or fax and the return note.
The costs for return will be paid by shop.imcmodels.eu.
You must send an e-mail to service@Develonshop.eu containing your order number, your account number, the name of the account holder and the reason for return.
After receiving the returned goods, the cost of the goods will be reimbursed to the account holder.
When returning goods, the administrative and delivery costs paid for by the account holder when ordering the product are subtracted from the amount to be reimbursed. An order can be changed free of charge within eight (8) working days, provided the order has not been shipped.
You can find your order number in the order confirmation and the dispatch confirmation e-mails that you received after placing your order. You can also find your order number by going to the Customer dashboard and log in to the web shop. Click on "Orders" and look for the order number in the list.
DEVELON BUCKETS AND NEWSLETTER
You can sign up for our newsletter by clicking here.
Develon Buckets are part of the Develon Europe Shop loyalty program. You can earn Develon Buckets every time you make a purchase in the Develon shop, or when you refer a friend to our shop. With these buckets, you save for discounts on your official Develon gear.
When you saved 20.000 Buckets, you can exchange these for a premium membership. With this membership, you get a 5% discount on every order. Your membership is valid for 1 year and can be renewed by exchanging 20.000 Buckets again.
Yes, your Develon Buckets expire after two years.
At the bottom of your e-mail, there is a link that you can click on to unsubcribe or change your preferences for the newsletter.
PRIVACY AND SECURITY
You can find our privacy policy on this page.
We store the details you enter during the registration procedure at our website so that your orders can be processed as efficiently as possible. We do not use your data for anything else.
Yes, your data will be stored in a secure way. IMC Branding BV and IMC Models take all reasonable and practical steps to store your eu.develonshop.com details in a secure, protected way. Personal information is sent across the Internet in coded form and stored at a secure location.
No, third parties cannot access your data. IMC Branding BV and IMC Models respect the privacy of all users of eu.develonshop.com and we handle personal information confidentially. The personal information that you enter is used only to process your order efficiently, or to send you a newsletter if ‘Register for newsletter’ is ticked.
Only IMC Models and the service provider IMC Branding BV have access to your personal information. This access is used only to process your order, or to send you a newsletter if ‘Register for newsletter’ is ticked.
Yes, your details are sent over the internet in a secure way. We use SSL technology (Secure Socket Layer) and other measures to transfer your data securely. You can see when SSL is used by the yellow padlock in your browser window.
GENERAL
If you have questions about the order, delivery, invoice, order status or returns, or require any additional help, go to our contact page for the different ways to reach us.
Our support team will be happy to answer your questions!