{"id":12940,"date":"2024-07-19T08:12:13","date_gmt":"2024-07-19T08:12:13","guid":{"rendered":"https:\/\/eu.develonshop.com\/?page_id=12940"},"modified":"2024-08-13T17:02:14","modified_gmt":"2024-08-13T17:02:14","slug":"support","status":"publish","type":"page","link":"https:\/\/eu.develonshop.com\/es\/support\/","title":{"rendered":"Soporte"},"content":{"rendered":"
\n
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Contact<\/h2>\n\n\n\n

Industrial Merchandising Concepts bv.
Peppelkade 23
3992 AL, Houten
The Netherlands

in**<\/span>@************<\/span>op.com<\/span><\/p>\n\n\n\n

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Call +31 (0) 30 721 0660<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n
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Business hours<\/h2>\n\n\n\n
Monday<\/td>08:30 – 17:00 CEST<\/td><\/tr>
Tuesday<\/td>08:30 – 17:00 CEST<\/td><\/tr>
Wednesday<\/td>08:30 – 17:00 CEST<\/td><\/tr>
Thursday<\/td>08:30 – 17:00 CEST<\/td><\/tr>
Friday<\/td>08:30 – 17:00 CEST<\/td><\/tr>
Saturday<\/td>Closed<\/td><\/tr>
Sunday<\/td>Closed<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div><\/div>\n\n\n\n
<\/div><\/div><\/div>\n\n\n\n
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How can we help you?<\/h2>\n<\/div>\n\n\n\n
\n
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Ordering & Payments<\/div><\/a><\/div><\/div>\n\n\n\n
My Account<\/div><\/a><\/div><\/div>\n\n\n\n
Shipping & Delivery<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n
\n
Returns & Reimbursements<\/div><\/a><\/div><\/div>\n\n\n\n
Develon Buckets & Newsletter<\/div><\/a><\/div><\/div>\n\n\n\n
Privacy & Security<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Ordering & Payment<\/h1>
<\/div><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWHAT PAYMENT METHODS DO YOU ACCEPT?<\/span><\/div>

Credit card<\/strong>
You can pay for your purchase(s) with your credit card. We accept Visa, MasterCard and Maestro.\u00a0You can establish your credit card data safely through our secured SSL procedure and we, together with your credit card company, will ensure an accurate completion.
\u00a0
PayPal<\/strong>
If you have a PayPal account, you can pay for your purchase(s) with your PayPal account. You can also choose this payment method if you do not have a PayPal account yet; within a few steps you will have your own PayPal account.\u00a0
\u00a0
iDEAL<\/strong>

Bank\u00a0transfer<\/strong>
Once we have received your payment on our bank account, we will ship your order. Please state your order number on your bank transfer.\u00a0Our banking details are:

Account name: IMC Branding BV, Houten,\u00a0the Netherlands
IBAN: NL32 RABO 0354 9444 01
BIC: RABONL2U
Bank address: Rabobank, Utrecht, The Netherlands<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWHAT HAPPENS TO MY ORDER IF I’M NOT AT HOME?<\/span><\/div>

UPS:\u00a0<\/strong>UPS\u00a0will hold\u00a0your\u00a0shipment for five business days at\u00a0the\u00a0nearest\u00a0UPS center<\/a>. If\u00a0the\u00a0shipment is\u00a0not\u00a0picked up within five business days, it will be returned to\u00a0the\u00a0sender.\u00a0

DHL:\u00a0<\/strong>\u00a0DHL\u00a0will\u00a0leave a card notifying you that they will\u00a0try to deliver your package again on the\u00a0next workday.\u00a0If\u00a0there’s\u00a0no\u00a0one at\u00a0home\u00a0on\u00a0the\u00a0second delivery attempt,\u00a0the\u00a0driver will leave a card, stating that you can collect\u00a0the\u00a0parcel at a\u00a0DHL\u00a0sorting center<\/a>.\u00a0You have five days in which to collect the parcel, after which it will be returned to the sender.

DPD:\u00a0<\/strong>DPD will try to deliver\u00a0your package to your neighbors. After the first delivery attempt, you can pick up your parcel at the nearest\u00a0DPD pickup parcelshop\u00a0<\/a><\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWHAT ARE THE BANK DETAILS OF THE DEVELON EU SHOP?<\/span><\/div>

Account name<\/strong>: IMC Branding BV, Houten,\u00a0the Netherlands
IBAN<\/strong>: NL12 RABO 0360 8205 43
BIC<\/strong>: RABONL2U
Bank address<\/strong>: Rabobank, Utrecht, The Netherlands<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHOW CAN I CANCEL AN ORDER IF I CHANGED MY MIND?<\/span><\/div>

An order can be changed free of charge within eight (8) working days, provided the order has not been shipped. Please contact us if you want to do so.<\/p><\/div><\/div><\/div>\n\n\n

Mi cuenta<\/h1>
<\/div><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHOW CAN I CHANGE MY PASSWORD AND OTHER PERSONAL INFORMATION?<\/span><\/div>

You can change your personal information and login credentials in your Customer Dashboard, under \u201cAccount Details\u201d, or by clicking\u00a0here.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tDO I NEED TO CREATE AN ACCOUNT WHEN PLACING AN ORDER?<\/span><\/div>

No, you don’t have to create an account. However, you need an account if you want to receive\u00a0exclusive deals and Develon Buckets.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHOW DO I CREATE AN ACCOUNT FOR THE DEVELON SHOP?<\/span><\/div>

You can create an account by clicking on the ‘Account’ Icon on the home page, or by clicking\u00a0here.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tI AM A DEVELON EMPLOYEE\/DEALER, HOW DO I CREATE AN EMPLOYEE ACCOUNT?<\/span><\/div>

You can find the link to the Develon Account dashboard page, or by clicking\u00a0Aqu\u00ed<\/a>.<\/p><\/div><\/div><\/div>\n\n\n

Shipping & Delivery<\/h1>
<\/div><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCAN SOME ITEMS OF MY ORDER BE DELIVERED TO A DIFFERENT ADDRESS?<\/span><\/div>

No, only one delivery address can be entered for each order. If you want items to be delivered to several addresses, then please place separate orders for each address.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tDO YOU DELIVER WORLDWIDE?<\/span><\/div>

Yes, orders from the Develon Shop can be delivered anywhere in the world. You can enter the desired delivery address when placing your order and the relevant delivery costs are displayed before you confirm and place your order. Orders cannot be sent to a post box address.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWHAT ARE THE DELIVERY COSTS?<\/span><\/div>

The delivery costs depend on the size of the order, chosen delivery service and the location of the delivery address. The delivery costs are shown prior to confirming your order.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHOW CAN I TRACK MY ORDER?<\/span><\/div>

When your order has been shipped, you will receive an e-mail with a Track & Trace code\u00a0that you can use to track your order. You can also find the track and trace in your customer dashboard under\u00a0\u201corders\u201d.<\/a><\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCAN MY ORDER BE DELIVERED TO A DIFFERENT ADDRESS?<\/span><\/div>

Yes, you can change the delivery address before reaching the payment page.
Click on “change address” on the “Checkout” page. You can then add an address and choose that one for delivery.\u00a0<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWHAT IS THE DELIVERY TIME?<\/span><\/div>

When items are send, the items will be delivered within 1 to 5 working days, depending on your location.<\/p><\/div><\/div><\/div>\n\n\n

Returns & Reimbursements<\/h1>
<\/div><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHOW CAN I RETURN AN ITEM IF I CHANGED MY MIND?<\/span><\/div>

You can exchange and return an item within 7 days after receiving\u00a0the order.\u00a0All returned products must be in the\u00a0original, unopened packaging,<\/strong>\u00a0must be\u00a0undamaged\u00a0<\/strong>and must be\u00a0suitably packaged<\/strong>\u00a0for return shipment. The products must be suitable for resale. Returned products must be sent back with the\u00a0original invoice<\/strong>,\u00a0delivery note<\/strong>\u00a0or\u00a0fax<\/strong>, and\u00a0return note<\/strong><\/a>.<\/strong>\u00a0
\u00a0
Repair and replacement costs will be incurred if the returned products are damaged or missing. This can affect the level of reimbursement.\u00a0When returning goods to IMC Branding BV, the administrative and delivery costs paid for by the account holder when ordering the product are subtracted from the amount to be reimbursed.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tMY ITEM IS DAMAGED OR FAULTY. WHAT DO I DO?<\/span><\/div>

When your\u00a0item is damaged or faulty, you will get a new item if it’s still in stock. When there are no more items available, you will receive a reimbursement instead.

What to do:<\/strong>
Return your order withing eight (8) working days after your purchase in the\u00a0original packaging<\/strong>\u00a0and include the\u00a0original\u00a0invoice<\/strong>,\u00a0delivery note<\/strong>\u00a0or\u00a0fax<\/strong>\u00a0and the\u00a0return note<\/strong><\/a>.\u00a0
The costs for return will be paid by shop.imcmodels.eu.
You must send an e-mail to se*****<\/span>@*********<\/span>op.eu<\/span> containing your\u00a0order number<\/strong>, your\u00a0account number<\/strong>, the\u00a0name of the account<\/strong>\u00a0holder and the\u00a0reason for return.<\/strong>
After receiving\u00a0the returned goods, the cost of the goods will be reimbursed to the account holder.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWHO PAYS THE COSTS FOR RETURNING AN ITEM OR ORDER?<\/span><\/div>

When returning goods, the administrative and delivery costs paid for by the account holder when ordering the product are subtracted from the amount to be reimbursed. An order can be changed free of charge within eight (8) working days, provided the order has not been shipped.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWHERE CAN I FIND MY ORDER NUMBER THAT I NEED TO RETURN AN ITEM?<\/span><\/div>

You can find your order number in the order confirmation and the dispatch confirmation e-mails that you received after placing your order. You can also find your order number by going to the\u00a0Customer dashboard<\/a>\u00a0and log in to the web shop. \u00a0Click on “Orders<\/a>” and look for the order number in the list.<\/p><\/div><\/div><\/div>\n\n\n

Develon Buckets & Newsletter<\/h1>
<\/div><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHOW DO I SIGN UP FOR THE NEWSLETTER?<\/span><\/div>

You can sign up for our newsletter by clicking\u00a0Aqu\u00ed<\/a>.\u00a0<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWHAT ARE DEVELON BUCKETS?<\/span><\/div>

Develon Buckets are part\u00a0of the Develon Europe Shop loyalty program. You can earn Develon Buckets every time you make a purchase in the Develon shop.\u00a0With these buckets, you save for discounts on your official Develon gear.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHOW DOES IT WORK?<\/span><\/div>

When you saved 20.000 Buckets, you can exchange these for a premium membership. With this membership, you get a 5% discount on every order. Your membership is valid for 1 year and can be renewed by exchanging 20.000 Buckets again.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tDO DEVELON BUCKETS EXPIRE?<\/span><\/div>

Yes, your Develon Buckets expire after two years.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHOW DO I UNSUBSCRIBE FROM THE DEVELON NEWSLETTER?<\/span><\/div>

At the bottom of your e-mail, there is a link that you can click on to unsubcribe or change your preferences for the newsletter.<\/p><\/div><\/div><\/div>\n\n\n

Privacy & Security<\/h1>
<\/div><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWHERE CAN I FIND YOUR PRIVACY POLICY?<\/span><\/div>

You can find our privacy policy on\u00a0this page.<\/a><\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWHAT HAPPENS WITH THE DETAILS THAT I ENTER ON THE DEVELON SHOP WEBSITE?<\/span><\/div>

We store the details you enter during the registration procedure at our website so that your orders can be processed as efficiently as possible. We do not use your data for anything else.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWILL MY DATA BE STORED SECURELY?<\/span><\/div>

Yes, your data will be stored in a secure way. IMC Branding BV and IMC Models take all reasonable and practical steps to store your eu.develonshop.com\u00a0details in a secure, protected way. Personal information is sent across the Internet in coded form and stored at a secure location.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tDO THIRD PARTIES HAVE ACCESS TO MY DATA?<\/span><\/div>

No, third parties cannot access your data. IMC Branding BV and IMC Models respect\u00a0the privacy of all users of eu.develonshop.com\u00a0and we handle personal information confidentially. The personal information that you enter is used only to process your order efficiently, or to send you a newsletter if \u2018Register for newsletter\u2019 is ticked.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWHO HAS ACCESS TO MY DATA?<\/span><\/div>

Only IMC Models and the service provider IMC Branding BV have access to your personal information. This access is used only to process your order, or to send you a newsletter if \u2018Register for newsletter\u2019 is ticked.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tARE MY DETAILS SECURELY SENT OVER THE INTERNET?<\/span><\/div>

Yes, your details are sent over the internet in a secure way. We use SSL technology (Secure Socket Layer) and other measures to transfer your data securely. You can see when SSL is used by the yellow padlock in your browser window.<\/p><\/div><\/div><\/div>\n\n\n

General<\/h1>
<\/div><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tDO YOU HAVE A GLOBAL SIZE CHART?<\/span><\/div>

Our size chart for shirt, trousers and more can be found Aqu\u00ed<\/a>. For more product specific charts, visit a product page and scroll down to ‘Additional Information’ to find a product size chart button.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tI HAVE A QUESTION THAT IS NOT LISTED HERE. WHAT SHOULD I DO?<\/span><\/div>

If you have questions about the order, delivery, invoice, order status or returns, or require any additional help, go to our\u00a0contact<\/a>\u00a0page\u00a0for the different ways to reach us.\u00a0
Our support team\u00a0will be happy to answer your questions!<\/p><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

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